Question:
How can I find a specific card or player on your site?

Answer:
To view a player's cards, simply type the player's last name into the “Player Card Search” box located in the upper right corner of the screen and click on 'Go'. Once the next window appears, click on the player's name. Click on the player's name (link) and cards that we currently list for that player will then appear onscreen.

Question:
Can I send you ungraded cards to deposit into my account?

Answer:
Ungraded cards may not be sent to thePit.com for deposit. thePit.com only lists and trades sports cards that have been graded and encapsulated by either Professional Sports Authenticators (PSA) or Beckett Grading Service (BGS).

Please note that cards being sent for deposit into your account or to fulfill an executed trade should match the exact Player, Brand, Year, Grading service and Grade which appears on our site. Any unlisted or ungraded cards received by thePit.com will be returned at the owner’s expense.

Question:
How soon after I open my account can I begin trading?

Answer:
You may begin trading immediately after opening your Pit account. Please keep in mind that the trading system will not permit a purchase transaction to be executed if there are insufficient funds in the account to cover the trade and applicable commission fees.

Question:
How can I check my account balance?

Answer:
In order to view your current Cash Balance or positions, simply (1) click on the “Log On” icon and enter your e-mail address and password, then (2) Click on "Your Holdings and Balances". The "Account Holdings and Balances" screen will then appear with relevant information regarding your current Cash Balance, as well as any cards currently held in your personal inventory or owed to thePit.com to fulfill trades.

Question:
How can I review my past trade history?

Answer:
After logging on, simply click on "Transaction History" under the "My Account" heading on the left toolbar. A complete listing of any purchases and/or sales executed since your account was first established will appear onscreen (click on each date link to view specific details of that transaction)

Question:
How much does it cost to trade?

Answer:
The standard fee for making a trade in a particular card is as follows:

*For all PURCHASES and/or for SALES of cards to thePit.com that are already held in the customer's account at the time of transaction, the commission is:

2% of the total dollar value of the trade, or $1.50, whichever is greater.

*We also offer customers the ability to sell cards that are not held in their account at the time of transaction. For SALES of these cards to thePit.com, the commission is:

3.5% of the total dollar value of the trade, or $1.50, whichever is greater.

*For any trade where the total cost is less than $6.00, the commission will never exceed 25% (For example, if you place an order to buy two cards at $1.00 each, the comission would be $0.50).

Question:
How do I fund my account?

Answer:
Customers may fund their accounts at thePit.com by credit card, by personal (or certified) check or wire transfer. The precise instructions for each method can be found by clicking on the "Fund Account" link located under the "My Account" heading on the left toolbar. Please note that your Pit account must be pre-funded before you may place a "buy" order.

Question:
How can I withdraw money from my account?

Answer:
Withdrawing funds from your account is easy. Simply click the blue button entitled "My Account" on the left sidebar and then click "Withdraw funds" (you may also click on the "Withdraw Funds" button located on the "Holdings & Balances" page). From there, follow the step-by-step instructions to place your withdrawal request.

Question:
Is there a minimum balance required to keep my account active?

Answer:
There is no minimum balance required to keep your account active. However, please keep in mind that the trading system will not permit a purchase transaction to be executed if there are insufficient funds in the account to cover the trade.

Question
Do you accept off-center, slightly defective graded cards or cards with "qualifiers"?

Answer
No. thePit.com only trades those PSA or BGS-graded trading cards that are (1) listed on our exchanges and (2) have no qualifiers - known as "NQ" grades. Please note that any (1) unlisted cards, (2) non-PSA or non-BGS graded cards, or (3) cards containing qualifiers of any kind received by thePit.com will be returned at the Account Holder's expense.

Question:
What does the term "Unsettled Cash Balance" mean?

Answer:
"Unsettled Cash" represents funds that will be credited to your Pit account upon arrival of a card(s) that you sold to thePit.com which was not already held in your account at the time of the sale (a.k.a.- a "Sell not in account" trade). Upon arrival of your sold card(s), the proceeds from the sale will be deposited into your Cash Balance. Funds held in your Cash Balance may be used to purchase other cards on thePit or requested by check.

Question:
Can I sell you cards that are not in my thePit.com account?

Answer
Yes, Account Holders are welcome to sell cards that are not already held in their thePit.com accounts at the time of sale (also known as a "Sell Not In Account" trade).

Please note that cards sold must be received by thePit.com no later than 5 days after the executed Sale transaction to avoid a $25 +5% of the transaction price penalty fee that will be charged to the account.

Question:
What if I change my mind after the transaction is complete?

Answer:
You may cancel a trade at any time BEFORE the execution of the trade via the "Order Status Monitoring" Screen.

To cancel a trade prior to it's execution, access the "Order Status Monitoring" screen by clicking on "Order Status" located under the "My Account" heading on the left toolbar. Once this screen appears, click on the "Order Detail" link next to the relevant order you wish to cancel.

Once the small window appears, click on the "Cancel Order" button (at the bottom of the screen) and the order will be cancelled.

Please note that once a trade is in an "Executed" status, it cannot be canceled. All executed transactions with thePit.com are considered final.

Question
How can I add a card to my Watch List?

Answer
To add a player's card to your personal Watch List, simply access the player's information by typing the player's last name into the "Player Search" box (located in the upper right corner of each screen) and clicking on "Go".

The words "Add to Watch List" will appear below every listed player's information on the page which bears their picture. Simply click on this link and the card will be added to your personal Watch List, allowing you to track their card's prices on an ongoing basis.

Question:
How can I access my personal Watch List?

Answer:
You can access your personal Watch List by simply clicking on the words “Watch List” under the “My Account” heading on the left toolbar.

Question:
Does clicking on ‘Buy’ or ‘Sell’ guarantee that the trade will be executed?

Answer:
Not necessarily. Clicking on "Buy" or "Sell", merely indicates to thePit.com’s Market Makers that you have an interest in entering into a transaction at the prices and quantities listed (or that you have indicated).

When you click "Confirm", the transaction will appear as an "Open" order and will only be executed if or when the Market Maker executes the transaction.